Question 1

What does a luxury concierge do?

Accepted Answer

A luxury concierge provides personalized, white-glove services that anticipate and fulfill your every need during travel and lifestyle experiences. AURA specializes in securing exclusive access to the world's most prestigious venues, properties, and experiences that are typically unavailable to the general public. Our services include arranging luxury villa rentals, private yacht charters, last-minute reservations at Michelin-starred restaurants, VIP nightclub access, private cultural tours, helicopter transfers, and bespoke itinerary planning across our global destination portfolio. Unlike standard hotel concierges, AURA members benefit from deep relationships with luxury hospitality partners worldwide, ensuring privileged treatment and seamless experiences in every destination.

Question 2

Is AURA a private concierge?

Accepted Answer

Yes, AURA operates as an exclusive, membership-based private concierge service. Unlike publicly accessible hotel concierges or standard travel agencies, AURA membership is selective and by application only. We maintain a curated member community to ensure exceptional service quality and maintain our privileged relationships with luxury hospitality partners. Each member receives dedicated attention from our concierge team, who personally understand their preferences, travel style, and lifestyle needs. This private model allows us to secure exclusive access, negotiate preferential rates, and deliver truly bespoke experiences that reflect each member's individual taste and requirements.

Question 3

Which destinations does AURA operate in?

Accepted Answer

AURA currently provides luxury concierge services across carefully selected premium destinations: Mediterranean (Mykonos, Ibiza, Rome, Milan, Monaco, French Riviera), Alpine (Madonna di Campiglio, Courmayeur, Cortina d'Ampezzo, St. Moritz), Middle East (Dubai), and coming soon to Mallorca in 2025. Our destination portfolio is strategically expanding to include the world's most coveted luxury travel locations. Each destination is selected based on exceptional hospitality infrastructure, exclusive experiences, and alignment with our members' sophisticated travel preferences.

Question 4

How do I become an AURA member?

Accepted Answer

AURA membership begins with a selective application process: 1) Submit your membership application through our website, sharing your travel preferences and lifestyle interests. 2) Our team reviews your application (typically within 48-72 hours). 3) If approved, you'll receive membership tier options (Essence, Elite, or Imperial) based on your needs. 4) Upon acceptance, you gain immediate access to our global concierge team and exclusive benefits. Each tier offers progressively enhanced benefits, priority access, and personalized service levels tailored to different lifestyle requirements.

Question 5

Do you work with luxury hotels in Rome?

Accepted Answer

Yes, AURA collaborates with Rome's most prestigious 5-star luxury hotels including Hassler Roma, Hotel de Russie, Palazzo Manfredi, Hotel Eden, and J.K. Place Roma. For hotel guests, we provide seamless access to experiences typically unavailable through standard hotel concierge services, including last-minute reservations at fully booked Michelin-starred restaurants, private Vatican tours with exclusive access, VIP transport arrangements, and curated cultural experiences. Hotel partners can integrate AURA services to elevate their guest offerings and provide truly exceptional stays.

Question 6

What makes AURA different from other concierge services?

Accepted Answer

AURA distinguishes itself through three core pillars: 1) Exclusive Access - We maintain privileged relationships with luxury hospitality partners worldwide, securing experiences and accommodations that are typically unavailable through standard booking channels. 2) Curated Destinations - Rather than operating globally in hundreds of locations, we strategically focus on the world's most prestigious luxury destinations, allowing us to develop deep local expertise and preferential partnerships. 3) White-Glove Personalization - Our selective membership model ensures each member receives dedicated attention from concierge professionals who personally understand their preferences, anticipate their needs, and craft bespoke experiences tailored to their unique lifestyle.

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