Frequently Asked Questions

AURA offers three membership tiers: Essence (priority access and 24/7 concierge), Elite (includes a personal lifestyle manager and VIP services), and Imperial (invitation-only with global concierge team). To apply, visit our Membership page or contact us directly. All applications are reviewed for alignment with AURA's standards.

Yes, AURA membership operates on an annual fee structure. Pricing varies by tier and is shared during the application process. Members also pay separately for services and bookings, though members receive priority access, exclusive rates, and complimentary upgrades.

Yes, AURA serves both members and non-members. However, members enjoy priority booking, preferred rates, access to exclusive experiences, and dedicated support. Non-members can contact us for bespoke services on a case-by-case basis.

AURA operates across Mykonos, Ibiza, Rome, Milan, Dubai, and select winter destinations including Courchevel, St. Moritz, Aspen, Cortina, Madonna di Campiglio, and Courmayeur. Elite and Imperial members can also request services in additional locations globally.

AURA offers comprehensive luxury concierge services including: private villa bookings, superyacht charters, restaurant reservations, VIP event access, nightclub table bookings, private jet coordination, chauffeur services, personal security, wellness & spa experiences, and fully customized itineraries. We also provide access to exclusive partner venues and off-market properties.

We recommend booking at least 2-4 weeks in advance for peak season travel (summer in Mykonos/Ibiza, winter in ski destinations). However, AURA members often receive priority access to last-minute availability. For large events, villas, or yachts during high season, we suggest booking 2-3 months ahead.

Yes. AURA members have 24/7 access to our concierge team via WhatsApp, phone, and email. Non-members can reach us during business hours or submit inquiries anytime through our contact form.

Absolutely. AURA specializes in curating group experiences, private events, and corporate retreats. We can arrange multi-villa bookings, exclusive venue buyouts, team-building activities, and fully customized itineraries for groups of any size.

AURA accepts bank transfers, credit cards, and cryptocurrency for membership fees and service payments. Specific payment terms are provided upon booking confirmation.

Cancellation policies vary by service and vendor. Most villa and yacht bookings require 30-60 days notice for full refunds. Restaurant, nightclub, and event reservations typically require 48-72 hours notice. Your concierge will provide specific terms when confirming each booking.

No. AURA operates with complete transparency. All costs are communicated upfront, including service fees, vendor payments, and any applicable taxes. You will receive detailed breakdowns before confirming any booking.

Privacy is fundamental to AURA. We operate under strict confidentiality agreements, never share client information, and work with trusted partners who uphold the same standards. All communications are secure, and discretion is embedded in everything we do. For full details, review our Privacy Policy.